Accessibility Statement

Accessibility Statement

This accessibility statement applies to www.justbecroydon.org

This website is run on behalf of Croydon Council. It is designed to be used by as many people as possible. For example, that means you should be able to:

  • change colours, contrast levels and fonts to help with readability.

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Not all images contain alt text references (WCAG success criterion 1.1.1)
  • Older PDFs are not fully accessible to screen reader software (WCAG 2.1 success criterion 4.1.2)
  • Embedded videos do not contain captions (WCAG success criterion 1.2.2)
  • Information presented on the website should have logical structure, with header tags and clear labels on form (WCAG success criterion 1.3.1)
  • Text cannot be resized to up to 200% without loss of content or function (WCAG success criterion 1.4.4)
  • Colour contrast ratio is not 4:5:1 (WCAG success criterion 1.4.3)
  • The site contains images of text (WCAG success criterion 1.4.4)
  • Some areas of the website cannot be navigated via a keyboard (WCAG success criterion 2.1.2)
  • Users cannot bypass blocks on content when navigating the website (WCAG success criterion 2.4.1)
  • Link labelling for purpose is not always clear (WCAG success criteria 2.4.4)
  • Headers and labels cannot be read by screen readers (WCAG success criterion 2.4.6)
  • Rotator banner on homepage cannot be easily navigated by users (WCAG success criterion 3.2.1)
  • There are some instances where clear error detection is not implemented (WCAG criteria 3.3.1)
  • Absence of required fields action labelling on Health Checker (WCAG success criterion 3.3.2)
  • Error suggestion is not implemented across the whole site (WCAG success criterion 3.3.3)
  • Icons and navigation icons not consistently identifiable (WCAG success criterion 3.2.4)
  • Some areas of the website do not follow HTML standards (WCAG success criterion 4.1.2)

Feedback and contact information

If you need information on this website in a different format such as accessible PDFs, large print, easy read, audio recording or braille please email: livewell@croydon.gov.uk

We'll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We want this website to be used by as many people as possible and we're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact the Live Well team at livewell@croydon.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

The Croydon Council Live Well team is committed to making the Just Be Croydon website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulation

  • Not all images contain alt text references (WCAG success criterion 1.1.1)
  • Embedded videos do not contain captions (WCAG success criterion 1.2.2)
  • Information presented on the website should have logical structure, with header tags and clear labels on form (WCAG success criterion 1.3.1)
  • Text cannot be resized to up to 200% without loss of content or function (WCAG success criterion 1.4.4)
  • Colour contrast ratio is not 4:5:1 (WCAG success criterion 1.4.3)
  • The site contains images of text (WCAG success criterion 1.4.4)
  • Some areas of the website cannot be navigated via a keyboard (WCAG success criterion 2.1.2)
  • Users cannot bypass blocks on content when navigating the website (WCAG success criterion 2.4.1)
  • Link labelling for purpose is not always clear (WCAG success criteria 2.4.4)
  • Headers and labels cannot be read by screen readers (WCAG success criterion 2.4.6)
  • Rotator banner on homepage cannot be easily navigated by users (WCAG success criterion 3.2.1)
  • There are some instances where clear error detection is not implemented (WCAG criteria 3.3.1)
  • Absence of required fields action labelling on Health MOT (WCAG success criterion 3.3.2)
  • Error suggestion is not implemented across the whole site (WCAG success criterion 3.3.3)
  • Icons and navigation icons not consistently identifiable (WCAG success criterion 3.2.4)
  • Some areas of the website do not follow HTML standards (WCAG success criterion 4.1.2)

Disproportionate burden

We are aware that a number of areas of the website are not compliant with Accessibility Regulations (listed as non-compliances above), however it would place an additional burden on Croydon Council at this time in terms of cost pressures if these changes were to be procured.

However, should we need to make reasonable adjustments for people with a disability when they are required, we can provide the information in an accessible format using appropriate Council or partner resources.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Many of our PDF documents don't currently meet accessibility standards such as being marked up to be accessible for use with a screen reader.

This means it does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Regulations don't require us to fix PDFs and documents published before 23 September 2018 if they're not essential to providing our services.

Any new documents will be created in an accessible format where it is within our control.

Preparation of this accessibility statement

This statement was prepared in November 2020. It was last reviewed in December 2020, and will be reviewed again in March 2021.